Privacy Policy
We collect only what we need to operate tours and improve our service. This page explains the data we process, why, and how you can control it.
Last updated: —
Data We Collect
- Booking details (name, email, phone, selected tours)
- Basic analytics (aggregated usage patterns, no precise location)
- Preferences (theme, cookie consent) stored in your browser
We do not sell personal data. We minimize collection and keep processing proportionate to our services.
How We Use Data
- To deliver and manage tours you request
- To support customer service (e.g., rescheduling, accessibility)
- To improve routes and content with anonymous metrics
Legal bases commonly include performance of a contract (bookings), legitimate interests (service improvement), and consent (non‑essential cookies or marketing).
Cookies & Local Storage
We use minimal cookies for preferences. Favorites and cart are stored locally in your browser. You can clear them anytime.
- Essential: remember cookie consent and theme
- Optional: basic analytics to understand usage of pages
- Local storage: items like favorites, cart, theme, and saved preferences
Sharing & Transfers
We do not sell personal data. We share data only with service providers necessary to run our business (e.g., payment and booking processors) under data‑processing terms. Data is primarily stored in Canada. If transferred abroad, we use appropriate safeguards.
Retention
- Bookings and receipts: retained per legal and tax obligations
- Support inquiries: up to 24 months
- Local browser preferences: until you clear them
Security
We use appropriate technical and organizational measures, including encryption in transit (HTTPS), access controls, and least‑privilege principles. No method is 100% secure; if we identify a material incident, we will notify affected users as required.
Children
Our services are not directed to children under 13. If you believe a child provided us personal information, contact us and we will take appropriate steps to remove it.
Your Rights
- Access, update, or delete your data
- Opt-out of non-essential tracking
- Contact us at [email protected] or +1 (647) 613-4829
You may also lodge a privacy complaint with the Office of the Privacy Commissioner of Canada or your provincial authority.
Preferences (Demo)
These toggles are illustrative and do not send data.
Contact
Toronto Walks, Toronto, ON, Canada
Email: [email protected] | Phone: +1 (647) 613-4829
Data Protection Lead: Mia Patel